Shipping and FAQ’s
Q) Where do you ship to?
I currently ship to the following countries;Australia, New Zealand, USA, Canada, United Kingdom, France, Germany.Please contact me if you would like to purchase something and your country is not listed.
Q) How much is shipping?
All original paintings and prints are securely packed, shipped and insured free of charge for all orders over AUD$75.00. I use both registered Australia post and courier services, depending on your location. Most shipments will require a signature on delivery.
Q) How will my print or painting be packaged?
All prints are carefully wrapped in a clear plastic sleeve for protection and rolled into a sturdy mailing tube or rigid envelope (depending on the size of the print and your location). Original paintings are wrapped in bubble wrap and shipped in sturdy boxes to ensure they are not damaged in transit. I have sent hundreds of original artworks safely across the globe, so you can be confident that your new artwork will be securely packed.
Q) Who will deliver my painting?
Once you place your order it will be processed and shipped within 5 business days. You will receive an email with your tracking details but please be aware that delivery to some areas within Australia may take up to ten working days from dispatch. International orders usually take between 10-14 days but sometimes there are hold ups out of my control and your shipment may take a little longer than expected.
Q) Do you offer returns?
No, so please choose carefully.
Q) Where can I view your work ‘in the flesh’?
I show fairly regularly at galleries nationally and participate in open studio events in Sydney. Please follow my instagram account @sallybrowneartist for upcoming exhibition dates. See Galleries page for a list of art galleries who regularly stock my work. And get in touch with me directly to arrange a private viewing if you’re in Sydney and wanted to take a closer look at one of my original paintings before committing to purchase.
Q) Do you take Commissions?
Yes I do, and I’d love to create something special for you. My commission process is as follows:
- You send me an email with a rough outline of what you’re thinking, size and screenshots of previous works of mine (if applicable) so I can get a feel for what you’re after.
- I email back with questions/suggestions and to confirm your requests as I understand them.
- I send you a quote and time frame.
- If you are happy with the quote, I will send you an invoice for 50% deposit which requires payment prior to the commencement of work.
- I begin sketching up your work and send for approval.
- Once your work is completed I will email photos for your approval.
- Balance is due before your work is packed and shipped.
Please note: I do get very busy with commissions throughout the year and sometimes I need to ‘close’ commissions once I have too many on the go at once in order for me to maintain a high standard and give everyone’s commission the care and time it deserves. If you are thinking about commissioning a work as a gift, it’s a good idea to give yourself plenty of lead time to avoid disappointment.
Q) What is a Limited Edition Fine Art print, in comparison to a 'regular' print?
All Sally Browne Limited Edition Fine Art prints are individually printed onto beautiful textured cotton paper with archival inks. My editions (number of prints in circulation) are intentionally kept small so that when you buy a print from me, it is a collectable work of art (that may increase in value over time). All prints are signed, numbered, catalogued, and one of only 50 or 100 prints of each size in circulation (depending on the size of the edition). All prints come with a Certificate of Authenticity.